Effective Date: 01/01/2020
What information does Riverfront Cruises gather?
When you book a tour through Riverfront Cruises, we will obtain specific information in order to help facilitate and coordinate your online booking. The information we gather will include personal information such as your first name, last name, contact details including your phone number, e-mail address and payment information such as card holder’s name, credit card number, expiration date and card security code. In addition, date and time of your desired tour as well as total count of passenger tickets being purchased.
What does Riverfront Cruises do with this information?
Riverfront Cruises uses this information in order to coordinate your booking, receipts and confirmations and company reporting purposes and legal obligations.
Does Riverfront Cruises share this information with third parties?
Your payment information is shared with Stripe - our payment provider. Their policies may be reviewed at www.stripe.com. Your bookings are processed via Bookeo an online reservation system and their policies may be viewed at www.bookeo.com.
Riverfront Cruises takes payment security very seriously. All payments are processed through a connection with payment provider Stripe. Our payment forms use https and SSL technology and we follow all PCI compliance standards. Our customers payments are handled safely when doing business with us.
Policy Changes & Questions
Cancellation, Refund & Return Policy
To receive a full refund, travelers may cancel up to 24 hours before the experience start date in local time. No refunds will be given after that period.
We may reserve the right to cancel a customer's booking for a full refund in case of
- Bad Weather
- Not Enough Travelers